Returns

  • Damanaged Product

    Items purchased before April 1, 2020 12:00 AM PST are not returnable but are subject for a refund of the item itself. Please email (support@ipurgatory.com) us with the following information: Full Name on the Account Order Number or Email used for the order Image of the Damaged Product
  • Received Wrong Product

    Items purchased before April 1, 2020 12:00 AM PST are not returnable. However, if you believe you have received a product in error, provide the following information to (support@ipurgatory.com) and we will see what your options are: Full Name associated to the order Order Number or Email associa...
  • Replacing Products

    Items purchased before April 1, 2020 12:00 AM PST are not returnable nor replaceable due to COVID-19 and changes we are making as a whole. However, do not hesitate to email us (support@ipurgatory.com) to see what options are available.